All work
02Retail commerceJakarta, Indonesia6 months
Inventory and customer service both running on manual work that scaled by hiring.
What we built
Demand forecasting on their own sales history, a support agent handling first-line tickets, and reorder workflows that fire on their own.
Stack
- Python
- OpenAI API
- AWS
- Shopify
The support queue stopped being the thing we talked about every Monday.
Founder, retail commerce
- Reported at handover
- fewermanual hours
- 83%
- CSATpost-automation
- 94.6%
- savedannual opex
- $1.8M